Instructional Systems' Customer Service Course provides the basic skills instruction necessary for an entry-level position as a Customer Service Representative. Students work at their own pace while mastering key vocational competencies. Course materials have been specifically developed for the adult and young adult learner, with examples presented in a real-world framework to enhance the learning process.

Content

The Customer Service Curriculum contains over 40 lessons divided into six major areas:

• Duties of a Customer Service Representative.
• Customer Service in Retailing Organizations.
• Customer Service in Non-Retailing Organizations.
• Interpersonal Skills.
• Handling Complaints.
• Problem-Solving Strategies.

Try out a Demo of the Customer Service Courseware

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