Working
with People
To help students
prepare for daily tasks in the workplace – regardless
of where they work or what they do -- ISI offers a series
of courses: Working with People
This course helps
students develop the critical interpersonal skills essential
for succeeding in the workforce. Video segments illustrate
important problem-solving skills and conflict resolution techniques.
Lesson 1 - Introduction
to Business
Lesson 2 - Job, Job Tasks and Job Training
Lesson 3 - The CSR’s Place in Business
Lesson 4 - Communicating with Customers
Lesson 5 - Basic Principles
Lesson 6 - Key Actions and Attitudes
Lesson 7 - Customer Service Techniques
Lesson 8 - Solving Customer Problems
Lesson 9 - Applying Work Ethics
Number
of Lessons: 9.
Estimated
Course Length: 4-6 hours.
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