Providing
reliable support for your training program
ISI provides a
comprehensive training service support plan throughout each
contract period, including logistics and tech support. You
can count on the experience and expertise of ISI’s full-time
training, field engineering and operations staff. ISI’s
support services are also available to complement existing
training programs.
In addition to
sales and project implementation activities, ISI provides
full pre-sales assessment -- including needs analysis and
post sales activities, such as project evaluations.
ISI Support Services
encompass the following areas:
Training
Services
Comprehensive training
is critical to the success of your training program. That’s
why ISI offers a full range of training and support services
for its products. Our courseware training will provide users
with an overview of all the packages, courses and student
management, along with the use of the learning management
system. And our Career Ticket training will instruct your
local staff on its case management system features.
We will deliver
training services for all levels of staff and management.
First, we will conduct training needs assessments and develop
training products and programs designed to address identified
needs. We will also train your staff in the design and implementation
of individualized instructional, personal development and
other programs that make effective use of ISI technology,
as well as for alternative uses of our courseware and learning
management system.
In addition, we
can design and implement comprehensive training services and
programs that promote the integration of other resources (such
as the Internet), as well as resources provided by employers,
CBOs and other entities.
ISI
Technical Support
We take pride in
assuring prompt response to client needs and providing efficient
technical support. We will provide full remote technical support
for learning labs, as well as on site (as needed), for a one-year
period. In addition, we will host and support CareerTicket
-- and ensure that the Web-based management system is functioning
effectively. Since almost all of our projects take place in
a Web-based environment, we have extensive experience in supporting
and adapting Web-based products for clients.
Remote Lab Monitoring,
Diagnostics and Repair are all important competitive advantages
for ISI training solutions. For example, in our ATTAIN lab
project in New York State, we remotely monitor, troubleshoot
and repair software problems at more than 20 lab locations.
ISI can remotely fix a majority of software issues remotely
from our headquarters.
Software
Maintenance
In addition to
technical service provisions, ISI clients will have access
to software updates for ISI software via software maintenance.
So your organization will always have the most advanced ISI
software (within version) throughout your project.
Project
Management
For 12 months after
the start day of a client contract, ISI may provide the following
Project Management services:
- Site Survey
(assessment of physical location, furniture, electrical
and cabling)
- Hardware/Software
Assessment and Recommendations
- Staffing Assessment
and Recommendations
- Development
and Maintenance of Third-Party Project Partnerships
- Assistance
Managing/Coordinating Furniture, Electrical, Cabling and/or
Construction Work
- Planning Meeting(s)
with Local Staff Prior to Installation
- Regular Status
Update Meetings with Customer
- Project Summaries
and Reports
- Ongoing liaison
between ISI and customer for all needs
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