Customer Service
This course provides learners with basic skills instruction for entry-level positions as Customer Service Representatives.
Students will develop key competencies expected of a customer service representative in a self-paced computer-assisted instruction program. Materials have been specifically developed for the adult learner to provide direct application for the skills learned in real-life settings.
This program is
designed to provide the basic skills instruction necessary
for an entry-level position in the Customer Service field.
Number
of Lessons: 32.
Estimated
Course Length: 15-20 hours.
CHAPTER 1 – Introduction to Customer Service
CHAPTER 2 – Customer Service in Retail Businesses
CHAPTER 3 – Customer Service in Other Businesses
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